This online shop is managed by I.D.C. Academy Fashion&Textiles, Cedar House, Britten Street, Redditch,Worcs. B97 6HD. Email: info@inkberrowdesigncentre.com. Telephone: 0044 (0)1527 69100.

• Terms and condifitions for purchase of goods
• Terms and condifitions for purchase of online or in-house courses

Terms and condifitions for purchase of goods

TERMS AND CONDITIONS

You should read these terms and conditions carefully before buying from us, and we recommend you keep a copy for your own reference.

1.         ABOUT US

1.1.      This website is owned and operated by: Inkberrow Design Centre

1.2.      Our contact details are shown at the top of this page.

2.         HOW TO PLACE AN ORDER

2.1.      Orders may be placed online using our online shop http://pfaff-shop.co.uk.  Alternatively orders may be placed over the telephone or in writing - see the contact details at the top of this page.

2.2.      By placing an order you are offering to buy goods from us.  We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.

2.3.      When we have accepted your order, we will confirm this in an email (or by post, if applicable). Keep your confirmation in a safe place in case of any query.

2.4.      If we cannot supply you with the goods you have ordered, we reserve the right to supply you with substitute goods of similar quality and function. If we supply you with substitute goods, you do not have to keep them and can return them at our cost if they are not acceptable.

3.         DELIVERY

3.1.      We aim to deliver goods promptly.  However, you should allow up to 21 days for delivery.  There is a delivery charge for smaller orders; you will be informed of the delivery charge when ordering and prior to payment.

3.2.      Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can.

3.3.      Please allow up to 21 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery within 21 days of your order. If we are unable to supply you with your goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.

3.4.      If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.

4.         YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED

4.1.      Repair or replacement

4.1.1.  Unless they have faults reported to us as a result of your initial examination of the goods (see 3.2), we will repair any goods that are faulty, unsatisfactory or unfit for their purpose (see 4.1.2), or offer you a like-for-like replacement (see 4.1.3). If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.

4.1.2.  If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had from it.

4.1.3.  If we offer you a replacement and a like-for-like replacement is not available, or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.

4.1.4.  Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer (see 4.1.6).

4.1.5.  Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.

4.1.6.  We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest alternative independent third party.

4.1.7.  Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge.

4.2.      Refunds

4.2.1.  Full refunds will be given as a result of claims under Section 3.4. All other refunds will be based on the replacement cost of the goods. This means you may not receive all the money you paid.

4.2.2.  Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed within 30 days.

5.         YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)

5.1.      You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.

5.1.1.  To cancel your order under the DSR:

-           Send an email, fax or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order.

-           Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.

-           Return the items to us via an appropriate carrier. PLEASE NOTE that the carriage of returns under the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.

5.1.2.  Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.

5.2.      This section does policy does not affect your legal rights as outlined in sections 3 and 4

6.         OUR RETURNS POLICY

6.1.      This section does not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to cancel orders under the DSR (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.

6.2.      We aim to process your return or refund with the minimum of hassle.  If you have any complaints, please address them to Brenda Killgrew at the address shown at the top of this page.

7.         PRICING

7.1.      Prices quoted are inclusive of VAT

7.2.      From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.

8           YOUR PERSONAL INFORMATION

8.1     We hold personal information, such as name and address, for the purpose of managing your order.  We will not share this information with any other organisation for any other purpose.  Credit card details taken during online orders are handled by our payment processing company (PROTX) and we do not have access to this information.

9.         ABOUT THESE TERMS

9.1.      These terms came into force on the 1st August 2008 and apply to all orders made after 0000hrs on that day.

Terms and condifitions for purchase of online or in-house courses

Inkberrow Design Centre Ltd (IDC), Company no: 6133056 is fully approved by City & Guilds of London, England to offer Creative Studies courses by distance learning.

Candidates are registered with the awarding body, City & Guilds of London, England, on receipt of enrolment and registration fees by IDC. Registration is valid for 3 years and may be extended beyond that, if needed to complete the course, but this will incur payment of an additional registration fee to City & Guilds.

All of the information and advice held on our website or in our written material is given in good faith and believed to be true. Health and safety guidelines have been included as seems appropriate but individuals must accept responsibility for their own actions and work in a safe way.

A description of the course content is made available to students in our written or digital material supplied with each course and online. Additional guidance can be obtained by contacting IDC by email.

All course content is the intellectual property of IDC and is not to be copied or distributed in any form without prior consent being obtained from IDC.

Assessment is held throughout the course and guidance given as necessary to satisfy the syllabus requirements. There is an appeals procedure in the event of any candidate disputing an assessment result. The course tutor will normally respond to students' enquiries and assessment material within as short a time as possible but it should be noted that on occasion there might be a delay of no more than 3 weeks to allow for holidays and other teaching commitments.

IDC reserves the right to involve extra tutors and assessors as necessary to meet the demand for courses and to provide cover for periods of absence.

The City & Guilds Certificate is only awarded on satisfactory completion of the entire course and is subject to External Verification in order to maintain the standards required by the awarding body City & Guilds of London, England. City & Guilds make a small charge to the student for the final certificate.

Any changes made by C & G to the course, course content, deadlines, registration etc. are out of our control and must be adhered to by us - changes do sometimes occur and we are bound to implement them for all students. We cannot be held responsible for any extra time or inconvenience attributable to this.

Students may pay in advance for the complete course of 12 modules and registration or may prefer to pay for three modules or a single module at a time, with the first payment to include registration with IDC and enrolment with the awarding body City & Guilds of London, England in addition to the course fees. Details of costing are available on the website on the 'Courses' page.

The information and activities are offered as a course, not as a set of independent modules and so progress to the next module is subject to satisfactory completion of the previous module. After each module, students will be given written feedback and an Action Plan which must be returned to the School to acknowledge that they have made any changes or additions required by their tutor.

It is expected that students will take approximately 2/3 years to complete the course but may take up to 5 years if preferred. After that time the initial work becomes outdated and therefore an upper time limit is set.

Any required postage charges are at the cost of the student and are subject to change - see current information for details - and are not negotiable. IDC insure returned work for a value of up to £250.00, unless a request is made for a higher amount, and the cost of this is included in the postage fees. Fees for postage abroad vary and this will be on an individual basis. Postage payments must be sent with any module to be returned, or a card payment processed.

We are also able to offer a digital assessment facility or online study to students to prevent postage charges- but this is on condition that, if necessary, we may also need to ask for pieces to be returned to us if details are unclear. We reserve the right to substitute one qualified tutor for another, if necessary. This would be to cover illness or absence so that students are able to continue with their studies without disruption.

Prices may be subject to change at the discretion of IDC but will be held for individuals at the rate agreed at the time of enrolment for a period of 3 years - after this the current module prices will apply. If a student cancels their place after enrolment or registration has taken place any fees refunded will be subject to deductions which take into account: modules and classes already received, administration costs incurred and discounts awarded for booking the whole course in advance.

All communications will be conducted in a courteous and polite manner.

Students may choose to either send in work via postage for personal assessment or via CD/e-mail for visual assessment via digital or scanned images or uplift images of their work to their online space. The methods cannot be mixed and a decision must be made at the beginning of the course as to which would be preferred by the individual. Please note that if choosing digital imaging it is possible that you may be asked at some point to send in work if we cannot assess properly from the image supplied or to verify authenticity.

Each student undertakes to supply only their own work for assessment and not that of any other party.

Occasional use and access to a computer are now requirements of the courses. Some of our educational material may also from time to time be supplied in CD form - particularly photographic images because of their file sizes.

Once completion of the course has been agreed with a tutor the candidate will be required to present all work for External Verification. This occurs once a year each year. Three months prior to verification the candidate will be required to give notice of whether or not they intend to exhibit during that year. A charge will be levied if the school is requested to create a display on behalf of the candidate - this will be agreed in advance. Exhibition space is free and is allocated entirely at the discretion of the school. Sometimes an EV may request that work be sent in for them to actually see part way through the student's course. Again this is part of C & G requirements and has to be adhered to by both the student and ourselves. Postage in this instance is the responsibility of the student to send out and IDC to return.

IDC reserves the right to amend the information and requirements of the course as necessary in order to keep it current and creative. This means that no more than 3 modules are dispatched at once, even to students who have paid in full at the start of their course, in case changes need to be made.

IDC reserves the right to reproduce images of students' work for use on their websites (http://www.inkberrowdesigncentre.com, http://www.millinerycoursesonline.com, http://millinerycoursesonline.org, http://inkberrowdesigncentre.co.uk ), and in other promotional material, as well as for verification use.

Students will not be identified on the website or promotional material to preserve confidentiality, unless requested.  Students will be required to acknowledge the content of these 'Terms and Conditions' upon enrolment and this will be taken as evidence of their acceptance.

Terms and Conditions may have additions, deletions and alterations made in the future. In this situation existing students will be offered the chance to review and agree the revised Terms and Conditions before they become binding up on them. A student who does not wish to agree to revised Terms and Conditions may cancel their contract without penalty and will be awarded a refund which reflects their actual loss.